Refund Policy

Return and Refund Policy

At Safewell, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we're here to help with our return and refund policy.


  • 30-Day Return Policy: You have 30 days from the date of purchase to return an item for a refund or exchange.
  • Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
  • Proof of Purchase: Please provide a receipt or proof of purchase for all returns.
  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to a fault on our part.


  • Processing Time: Once your return is received and inspected, we will notify you regarding the status of your refund.
  • Refund Method: Refunds will be issued to the original payment method used for the purchase.
  • Return Exceptions: Certain items, such as perishable goods or items explicitly marked as non-returnable, may not be eligible for a refund.


  • Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately for assistance. We will replace the item or issue a refund as needed.

Contact Us

If you have any questions about our return and refund policy, need assistance with a return, or wish to initiate a return, please contact our customer service team at or by mail at 9 Regal Street, Levin, Manawatu, 5510, New Zealand.

Note: This return and refund policy applies only to purchases made directly through Safewell. For products purchased through authorized retailers, please refer to their respective return and refund policies.

Changes to Policy

Safewell reserves the right to modify or update this return and refund policy at any time. Any changes will be reflected on this page.