Shipping
Thank you for choosing Safewell! This Shipping Policy outlines the terms and conditions regarding the shipment of our products to ensure a smooth and transparent process for our valued customers.
Order Processing Time
- Orders are typically processed within 2 business days after payment confirmation. Please note that processing times may vary during peak seasons or due to product availability.
Shipping Methods and Rates
- We offer several shipping options, including standard and expedited shipping. Shipping rates and available methods are displayed during the checkout process based on your location and the selected shipping option.
Estimated Delivery Time
- Delivery times vary depending on your location and the chosen shipping method. Estimated delivery times are provided during the checkout process. Please note that unforeseen circumstances might affect delivery times, and we cannot guarantee exact delivery dates.
International Shipping
- We offer international shipping to select countries. Additional fees, customs duties, and taxes may apply for international orders, which are the responsibility of the recipient. Please check your country's import regulations before placing an order.
Shipping Restrictions
- Some products may have shipping restrictions due to their nature or local regulations. We comply with all shipping regulations and reserve the right to cancel orders that cannot be shipped to certain locations.
Incomplete or Incorrect Address
- Safewell is not responsible for orders not delivered due to incorrect or incomplete addresses provided by the customer. Please ensure the accuracy of your shipping address during checkout.
Shipping Delays or Issues
- While we strive for timely deliveries, shipping delays may occur due to factors beyond our control, such as weather conditions, customs clearance, or carrier issues. We appreciate your understanding in such situations.
Contact Us
If you have any questions or require further assistance regarding our shipping policy, please contact us at paora@safewell.co.nz. Our customer support team is here to help.