Delivery Information
Thank you for choosing Safewell! Our Delivery Policy outlines the terms and conditions regarding the delivery of our products within New Zealand to ensure a smooth and transparent process for our valued customers.
Delivery Addresses
- We deliver to physical addresses within New Zealand. Please ensure the accuracy of your delivery address during checkout to avoid any delays or issues with delivery.
Order Processing Time
- Orders placed within New Zealand are typically processed within 2 business days after payment confirmation. Processing times may vary during peak seasons or due to product availability.
Delivery Methods and Times
- We utilize reliable courier services for deliveries within New Zealand. Estimated delivery times are provided during the checkout process and are based on your location and the chosen shipping method. While we strive for timely deliveries, please note that unforeseen circumstances may affect delivery times.
Delivery Charges
- Delivery charges for orders within New Zealand are calculated based on your location and the selected shipping option. Shipping rates are displayed during the checkout process.
Signature Requirements
- Some orders may require a signature upon delivery for security purposes. If you are unable to receive the package personally, alternative arrangements can often be made with the courier service.
Delivery Tracking
- Once your order is shipped, a tracking number may be provided via email. You can use this tracking number to monitor the status and location of your package on the courier service's website.
Delivery Issues
- If you encounter any issues with your delivery, such as delays or missing items, please contact us promptly at bevan@safewell.co.nz. We will work with the courier service to resolve the issue as efficiently as possible.
Contact Us
If you have any questions or require further assistance regarding our delivery policy for New Zealand, please contact us at paora@safewell.co.nz. Our customer support team is here to help.